In the company's management, "product-oriented" to "customer-oriented" business transformation takes time. Any information to go along with the company's road is not easy, the staff need to go through changes in thinking, working methods and management style on the front of the product-centric business management can no longer meet modern high-intensity competitive market environment, Today's business philosophy should be based on more customer-centric, and actively to meet customer needs, improve customer service quality, who won the customer will win the market, and online CRM customer relationship management as an IT is in the "customer the guide "mode of operation plays an important role in helping the company achieve beneficial change in management philosophy. Please visit: qq-online net.