Online CRM business management software requires a complete understanding of the entire customer life cycle, providing a unified platform to communicate with customers, improve staff efficiency and customer feedback rate of contact with customers. A successful customer management software should include at least the following functions: to maintain communication with customers via telephone, fax, Internet, e-mail and other channels; so that employees fully understand customer relationships, transactions based on customer demand, record customer information obtained, within the enterprise to achieve customer information sharing; market overall planning and evaluation plan; keep track of various sales activities; through massive accumulation of dynamic data, to conduct a comprehensive analysis of marketing and sales, etc. ...... Please visit: http: / / www. qq-online. net